Emart is only a shopping platform for buyers and sellers, we do not provide any support, knowledge and information regarding the products sold on the website.

Q. Who do you contact?

A. If you require additional information regarding the product you are interested in, please feel free to contact the seller. On the webpage of your interested product you may contact the seller directly by submitting a comment. The section is called “Latest Product Advice”. Or you can view the sellers shop details.

Q. I have a complaint, who do I call?

A. If it is in regards to your purchase, you must contact the seller you bought the product from. If it is an urgent matter you are most welcome to contact Emart and we will try our best to resolve the issue.

Q. I am not happy with what I purchased, I want a refund. Who can I contact?

A. You must contact the seller, prior to purchasing the product you must read the policy of the store you are buying from.
Every store on Emart has there own return and refund policy. Emart is not liable for any refunds whatsoever.

Q. Does Emart accept fax or phone orders?

A. Unfortunately, we do not accept orders or price quote requests over phone, fax, or e-mail. All orders must be processed through the Emart website.

Q. Can I change my order after submitting it online?

A. Unfortunately, an order cannot be changed after it has reached the sellers warehouse for processing. Emart cannot cancel orders after they have been processed.

Q. How can I cancel my order?

A. You may cancel your order online as long as the "Cancel" button is still available in the "Order List" page under "My Account." Just login to your account and click on “My Order” to view all items purchased or pending. If we haven’t processed your order yet (pending), you may click on the "Cancel" button to cancel your order. Please note that we cannot cancel your order once it has reached our warehouse for processing.

Q. Do you give out discounts?

A. Unfortunately we are not the ones to contact for specials or discounts. Please contact the seller directly to discuss further options.

Q. I submitted my order, but I did not see an order confirmation page. Was my order processed?

A. Most likely our server received your order, but communication back to your server was interrupted. Please DO NOT attempt to resubmit your order on-line. Attempting to do so may result in duplicate orders, causing you to be charged twice for your order. If you have any question about whether or not we have received your order, please contact the seller to ensure that your order was received.

Q. I have received an email notification that my order has been cancelled or is void. Why?

A. A voided or cancelled order indicates a problem with the credit card or the shipping address. Orders if the credit card on file has been declined or if the shipping address could not be verified.

Q. How long does it take to process an order?

A. This will depend on each individual seller and there delivery methods. In “My Order” you can view the status of your order to see if it has bee

Q. Why should i register on Emart?

A. Only registered users can order online. Only registered users can log on "My Account", to use more members shopping features to manage their own information.

Q. I have forgotten my password, what do i do?

A. On the log in page please click the "Forgot your Password" and you will be prompted.